To ensure that we can provide the best possible service for your project, new clients are required to complete a New Client Inquiry Form before booking any services. The more detailed information you provide on the form, the better we can understand your needs and deliver the results you're looking for. Once your inquiry form is submitted, our team will review your details and respond as soon as possible to schedule a free 30 minute consultation to discuss further. If you're approved, you'll be able to proceed with booking through our website, or PayPal invoice.

Professional-quality images are a crucial part of delivering the best possible design work. High-resolution, well-composed photos are essential for achieving top-tier design outcomes. If you do not have professional photos available, please refrain from booking your project until they are ready. Simply having a photoshoot scheduled does not guarantee the quality of your images. AI-generated images, selfies, or any unprofessional photos will not be accepted. Refunds will not be issued to clients who fail to meet these image requirements. For more details on our refund policy, please refer to the full terms in our [Refund Policy]. If you need help finding a photographer in your area or require creative direction, feel free to book a 1-on-1 consultation to discuss your needs.

Clients are required to send all relevant information via email to brandrxbynyla@yahoo.com within 4-5 days of booking. All details should be typed and clearly organized, preferably in a Google Docs or Word document format. To help streamline the process, please aim to send all information in a single email. You may also upload high-resolution images to Google Drive and share the link to preserve image quality. Please do not send information via text messages or DMs, as this can compromise the quality of your photos and the organization of your project details. For the best results, we prefer that everything is submitted in one email for a more efficient workflow.

Once your order is placed, payment is non-refundable. I strive to ensure all my clients are satisfied with their designs, and I encourage open communication throughout the process. If, at any point, you feel the design isn't meeting your expectations, please reach out as soon as possible to discuss the issue respectfully. I am more than happy to collaborate on revisions or adjustments until you're happy with the result. While I understand that not every design will resonate with every client, refunds are not offered. I believe in working together to resolve any concerns, and I am committed to delivering a design you're proud of.

To ensure your project progresses smoothly, clients have 30 days from the date of booking to submit all required information, approve initial designs, and request revisions. If this 30-day period expires without the necessary communication or approvals, your booking will be canceled and no refund will be issued. If you'd like to restart your project after the 30-day grace period, you will need to pay a $200 start-up fee.

If, at any point, you decide to cancel your order, I will provide you with all completed files for your personal or professional use. However, please note that no refunds will be issued upon cancellation.

The standard turnaround time for basic services is 2-3 weeks, and for more complex projects such as packages and websites, it is typically 4-6 weeks. However, as a solo designer (currently operating as "our team" for simplicity), turnaround times may vary depending on my current workload. If you have a specific launch date or deadline for your project, it’s crucial that you communicate this before booking. Projects with specific deadlines will be subject to a rush fee, which varies based on the service type and required turnaround time. Rush fees help accommodate expedited work and ensure the best quality without compromising on design standards. Please note that turnaround times are estimates, and while I do my best to meet deadlines, they may shift depending on the volume of projects at the time.

Clients are entitled to 3 rounds of revisions for each project. After the third round, each additional revision will incur a fee of $25 per revision. To ensure a smooth and efficient process, all feedback should be provided at once. Consolidating your revisions into a single list will help avoid delays and additional costs, and will allow me to address all points at once, leading to a quicker turnaround. Once the project has been approved and finalized, any further updates or changes will no longer be included in the original scope. If additional changes or updates are required after final approval, they will be treated as a new request, and a fee will apply for each revision.